Furrest (“Furrest”, “we”, “us” and “our”), a brand operated in the United Arab Emirates under Prime Ventures General Trading LLC (Trade License Number: 840702), located at 802, Rahaf Tower, Al Qusais Industrial Area 4th, Dubai, UAE, operates this website (www.furrests.com).

This Privacy Policy explains how we collect, use, and protect your information when you use this Site. Your use of this Site is also subject to our Terms of Service and our Refund Policy.

1. When We Collect Your Personal Information

You can browse the Site without providing personal information. However, you will need to provide details when you register an account, place an order, or make a submission (such as a review or inquiry).

2. The Personal Information We Collect

We collect information including your title, name, gender, email address, postal address, delivery address, telephone number, and mobile number.

Note on Payment Data: We do not collect or store payment card details or bank account information. These details are processed securely by our payment service provider and are never shared with us.

3. Other Information We Collect

Whenever you visit the Site, we collect technical data such as the time and date of your visit, pages viewed, IP address, and the browser used. This information is anonymized and used solely to improve our Site’s performance and user experience.

4. How We Use Your Personal Information

We use your personal information to:

Establish and administer your account.

Process and deliver your orders for pet accessories and food.

Improve Site layout, content, and functionality.

Carry out research on our users’ demographics to better serve our community.

We may send you information about our products and services. You can opt out at any time by clicking the “unsubscribe” link in any marketing email.

5. Sharing Your Personal Information with Third Parties

We share your information only with:

Shipping Service Providers: To ensure your orders are delivered.

Service Providers: Third parties who assist us with marketing, website administration, and fraud protection.

Legal Authorities: If required by law or government regulation.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

6. Use of Social Plugins

The Site uses social plugins provided by third parties (including Facebook, Instagram, WhatsApp, and Pinterest). These plugins allow these providers to receive information that you have accessed a specific page on our Site. If you are logged into your social media account, the provider may link this visit to your profile. You can block these plugins using browser add-ons.

7. Cookies

Our Site uses cookies to enable essential functions, such as adding items to your shopping basket. We also use Google Analytics to help us analyze how the Site is used. The data collected is anonymized and helps us tailor the Site to your preferences. You can adjust your browser settings to refuse cookies, though this may limit certain features of the Site.

8. Security

We have implemented technical and security measures to prevent unauthorized access or accidental loss of your data. We use secure servers and firewalls. While we strive for maximum security, please remember that no method of transmission over the internet is 100% secure. You are responsible for keeping your account password confidential.

9. Consent

By using our Site or submitting information to us, you consent to our use of your personal information as described in this Privacy Policy.

10. Access and Contact

Our Website Policies and Terms & Conditions may be changed or updated occasionally to meet legal requirements and standards. Modifications are effective on the day they are posted.

You may request access to your personal data or ask us to correct inaccuracies at any time. For questions regarding this policy, please contact us at care@petpampr.com or via Prime Ventures General Trading LLC, Dubai - UAE.